FAQ

 

 

My purchase is damaged what can I do?

If you spot damage to any product in your order you need to contact us quickly. Damage caused through transit or manufacturing need to be reported within 24 hours of receiving the items. 

Can I contact Customer Services on an evening or weekend?

Although our customer services staff are only available between 9am and 4pm Monday to Friday you can still contact us out of hours via email at prestigeinteriordevelopments.com or by sending a message through our web chat service. 

How do I return my purchase?

If you wish to return your purchase and it falls in line with our terms and conditions you will have to contact customer services prior to sending the item back. In most cases you will be responsible for returning the item back to us yourself. All instructions on how to send the item back will be supplied by customer services.

 

What happens if my item is out of stock?

If the item is listed as out of stock it may mean that there is a lead time of around 6-8 weeks. If you are prepared to wait for the stock to arrive you can place an order for the item by calling customer services on 01274 050566, who will inform you of the estimated delivery time prior to you confirming your order.

My delivery has not arrived. What do I do next?

When you agree your delivery time slot you must ensure you are in and able to receive the items. Note: if you have ordered bulky items such as furniture or shower enclosures then you will require assistance. If your delivery has not arrived during the agreed time slot please call customer services immediately on 01274 050566 so that we can contact the courier.

When should I book my plumber or installer?

Many people will book their installer prior to placing their order but this will cause issues if there are any delays in delivery or if you have received an item and have decided to change your mind about it. We therefore recommend you book your installer roughly two weeks after the estimated delivery date - giving you time to receive the goods and inspect the items prior to installation.

I have placed my order. When will someone contact me to arrange delivery?

Once you have placed your order you will be contacted as soon as possible during our office hours of 9am - 4pm to arrange delivery.